HotSpot System New and Updated Knowledgebase Articles http://www.hotspotsystem.com/deskpro/kb.php en DeskPRO <![CDATA[What information you store about a Wi-Fi customer and what the operators see?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=4633-PGHK-1568 Fri, 01 Aug 2008 11:42:44 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=4633-PGHK-1568 <![CDATA[How can I isolate Hotspot users so they cannot see other parts of my network or other Hotspot users?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=7837-IJKX-3874 Tue, 22 Jul 2008 08:13:04 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=7837-IJKX-3874 <![CDATA[Where can i find DD-WRT v24 firmware?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3796-UPLV-2588 Thu, 10 Jul 2008 14:57:34 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3796-UPLV-2588 <![CDATA[After i run the setup script, the wireless connection to the router doesn't work]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2380-PJXN-5485 Mon, 23 Jun 2008 12:44:38 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2380-PJXN-5485 <![CDATA[How can I extend my Hotspot's Coverage?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3549-IGJV-1256 Thu, 12 Jun 2008 08:42:55 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3549-IGJV-1256 <![CDATA[Is roaming possible between multiple locations?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=5856-QVMH-6171 Tue, 10 Jun 2008 08:34:52 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=5856-QVMH-6171 <![CDATA[Can I setup a Hotspot if I only have a cellular-based internet connection on spot (3G UMTS/HSPA, TD-CDMA, HC-SDMA or WiMAX 802.16e)?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3058-WRIK-5303 Tue, 10 Jun 2008 08:30:53 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3058-WRIK-5303 <![CDATA[Intermittent Connectivity issues and the most common scenario is an automatic disconnect about every 3 minutes with Windows Vista]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=1177-PJZC-0032 Tue, 03 Jun 2008 08:25:29 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=1177-PJZC-0032 <![CDATA[I cannot connect to the Hotspot with Windows Vista...]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=1030-OJXV-8573 Tue, 03 Jun 2008 08:15:28 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=1030-OJXV-8573 <![CDATA[If there are support issues who does the user contact and how?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=9630-XOSM-3635 Tue, 27 May 2008 07:16:27 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=9630-XOSM-3635 <![CDATA[When connecting to the router wirelessly, the computer doesn't get a proper IP address from the router.]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3028-OJBN-0480 Mon, 28 Apr 2008 16:51:15 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3028-OJBN-0480 <![CDATA[How can I test my Hotspot Installation?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3095-YOXB-0034 Wed, 23 Apr 2008 20:30:10 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3095-YOXB-0034 <![CDATA[When the customers fill out the registration form and press the submit button, nothing happens...]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3468-FOTM-3150 Fri, 04 Apr 2008 12:51:30 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3468-FOTM-3150 <![CDATA[What is the minimum amount we can charge? Are there any minimum requirements?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2337-QYIF-0300 Fri, 04 Apr 2008 08:38:43 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2337-QYIF-0300 <![CDATA[Where can i read more information about your company?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=5767-SNMU-5904 Tue, 01 Apr 2008 14:53:03 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=5767-SNMU-5904 <![CDATA[I'm getting a 'HotSpot Login Failed' message while I have a valid access to the Hotspot]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2022-IPAX-0549 Mon, 17 Mar 2008 16:12:58 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2022-IPAX-0549 <![CDATA[How can I cancel the service?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=5723-TOCV-1772 Wed, 06 Feb 2008 18:23:47 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=5723-TOCV-1772 <![CDATA[I can't access the web administration page after upgrading the firmware to DD-WRT.]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=1690-YIVN-9756 Thu, 29 Nov 2007 12:17:35 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=1690-YIVN-9756 <![CDATA[Router is getting WAN IP, but can't access internet]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3210-YAKL-8268 Mon, 26 Nov 2007 10:42:30 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=3210-YAKL-8268 <![CDATA[Custom page redirection doesn't work.]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=4598-ATMV-9395 Fri, 09 Nov 2007 17:00:28 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=4598-ATMV-9395 <![CDATA[Can I remove / uninstall DD-WRT and revert back to the original firmware?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=7389-YUDK-7658 Thu, 18 Oct 2007 08:44:12 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=7389-YUDK-7658 <![CDATA[When ordering Pre-Paid cards do I have to specify that they will be used on all sites or only on 1 specific site?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=8450-TISG-6298 Mon, 08 Oct 2007 14:42:45 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=8450-TISG-6298 <![CDATA[What is number of distributed accesses in the package? Total per month, total per day, simultaneous users or what?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=6267-RUAX-4679 Mon, 08 Oct 2007 14:38:23 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=6267-RUAX-4679 <![CDATA[I'd like to manually set the Chillispot settings. Is that possible?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=6681-USDK-3810 Thu, 20 Sep 2007 09:53:33 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=6681-USDK-3810 <![CDATA[How can I become a reseller or an affiliate of the system?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=5276-VMDC-6845 Wed, 19 Sep 2007 09:01:32 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=5276-VMDC-6845 <![CDATA[When i look at the payment history, it says that the next payment will be wire. Can you send the money to my paypal account instead?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=6604-JKLB-4121 Tue, 18 Sep 2007 08:04:30 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=6604-JKLB-4121 <![CDATA[What languages does your system support?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=7073-SMYU-7729 Sat, 08 Sep 2007 14:27:55 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=7073-SMYU-7729 <![CDATA[Where can I find the installation guide ?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=1949-YUIC-4953 Wed, 05 Sep 2007 09:15:49 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=1949-YUIC-4953 <![CDATA[Where can I review / download the Service Agreement for Operators ?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=4254-UADH-6885 Wed, 05 Sep 2007 09:13:07 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=4254-UADH-6885 <![CDATA[Which firmwares are compatible with your system ?]]> http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2492-QZCV-8380 Wed, 05 Sep 2007 09:09:05 +0000 http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2492-QZCV-8380