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FREQUENTLY ASKED QUESTIONS Below we have collected those questions that are asked frequently in connection to our service. General questions HotSpotSystem.com general service related questions
Technical and Wi-Fi signal related questions
Accounting and Payment related questions
Registration related questions
HotSpot PRO related questions
HotSpot FREE related questions HOTSPOT is place where wireless inthernet is offered. The visitors can use their laptops, PDAs or their mobile phones to access the internet. 150 million laptops, 14 million PDAs and other Wi-Fi equipments are sold annually. The majority of these equipments support Wi-Fi. HotSpots are operated mainly in hotels, restaurants, airports, trainstations, campgrounds, cafeterias, libraries and other public places. Broadband internet connection, and a LinkSys WRT54GL Wi-Fi router* with a special firmware that is offered by us. The minute the router receives internet, the service starts to work (you need to provide the broadband internet connection). Since there is a special software running on the router, there is no need to operate a computer. If you operate your HotSpot as a paid service, users can pay their access fee by a credit card, thus the operation of the system is completely automatic, there is no need of staff. * The list of compatible models can be found here . The best way to get one is to buy one in a computer shop near you, or order it online (Check current rates here). You can also order one from us, preset with your customized firmware, from our shop, but you have to count with an additional $50 shipping and handling fee. Yes, if you own a router that is compatible with DD-WRT (standard, VOIP or VPN versions only). This is the device that the special software runs on and what is needed to operate our system. If at least one router is operating on the given location, then it is enough to operate the HotSpot and all other Wi-Fi devices. (access points, repeaters)
You can find the list of compatible models here . Apart from the broadband internet connection at least one Wi-Fi router is needed (we do not provide the internet service so you have to take care of it for yourself). You can find the list of compatible models here. If you'd like to offer Wi-Fi internet connection for a fee, then we provide the software running on the router and our other services like router monitoring, customer service, etc. for free, there is no monthly fee to be paid and there is no setup fee! In case of Wi-Fi connections offered free for guests than the monthly fee depends on the number of guest accesses. Click here for more information. There is, with our HotSpot Free solution. Click here for more information.
WHAT IS THE DIFFRERENCE BETWEEN THE SERVICE OF HOTSPOTSYSTEM.COM AND OTHER COMPANIES PROVIDING SIMMILAR SERVICE?
Unlike other providers we are transferring the major part of the income to you and we don't ask for a setup or monthly fee in case of you'd like to start your own paid HotSpot service. We only receive commission. Other companies pay only commission to you , and they keep the bigger part of the income or ask for a setup and monthly fee. Apart from this, other providers have no solution if you want to provide free internet or if you want to associate the service to a special product, menu. HotSpotSystem.com also provides an operator area and real time sales analysis, customized access packages where you can set the prices, currency, bandwidth and traffic limits. No, there are no conditions of minimal transactions to be made in order to connect to our system and no need to commit to our system in writing. Since both parties are interested to make the system used by more and more users, thus everything has to be done to provide adequete information.
Our service works in every point of the world, where there is internet connection. Our pages are multilingual. The optimal range is 50 meters, depending on the characteristics of the location, but you can easily extend this range by installing external antennas. The signal can be strengthened with a larger antenna. There are internal and external antennas specially developed for this purpose. These can be connected to the routers sold by us. Should this be not enough (because of extra thick walls) the signal can be forwarded, by so called repeaters. If the repeater can receive the internet via a wire from a central router, then a simplies “Access Point” is enough. This would cost $30-$50 (check models and prices here). There is wireless signal forwarding, which costs the same as the LinkSys WRT54GL Wi-Fi router. You can also buy these things from our shop once you have registered as an operator.
DD-WRT supported/tested router hardware versions: Buffalo WHR-HP-G54 (product search) LinkSys WRT54GL (product search) Linksys WRT54G 1.0, 1.1, 2.0, 2.2, 3.0, 3.1, 4.0 (product search) Linksys WRT54GS 1.0, 1.1, 2.0, 2.1, 3.0, 4.0 (product search) Linksys WRTSL54GS 1.0 Linksys WRT150N (flashed with generic v24 beta) (product search) Linksys WRT300N (flashed with generic v24 beta) (product search) Linksys WRT350N (flashed with generic v24 beta) (product search) For the most up to date compatibility list, check here. Only Standard, VOIP and VPN versions of DD-WRT are compatible, so don't buy a router which is compatible with Micro or Mini versions of DD-WRT. The accounting with the HotSpot locations happen monthly. If the income from credit card payments exceed net $50 monthly, then our company will pay out the amount after deducting our commission to the operator of the HotSpot location. If the net income doesn’t reach $50 then this amount will be paid in the next month. Payouts are done to the operator's PayPal account or wire transfer.
You have to buy the PrePaid scratch cards from us first if you'd like to sell them at your location. The price of the PrePaid cards is 30% of the end user price. This way you'll also get the 70% of the income when you sell the cards for 100% price.
Payouts are done after the 45th day of the end of the actual month, not later than the 60th day. The reason of the delay is that we have to deal with end user refunds or charge backs that may happen. Payouts are done to the operator's PayPal account or wire transfer.
After successful registration we will make your personal configuration file. This usually takes 24-48 hours. We'll send you an email with installation instruction when your file is ready.
We're sending out the first email immediately after your registration. Please verify that your mailbox is not full and check your SPAM folder. If you don't get the email within a few hours then contact our Customer Service.
No, since if the wire ports of the router are not running through our system (which can easily be set), then the staff can use the internet for free as if they were accessing it directly.
Yes, we can create an account for you so you can connect to your HotSpot wirelessly without paying.
Yes, since the software works not only with the Wi-Fi. If the guests connects to the internet not via the antenna of the router but via the LAN port of the router, the system works as he was connecting wireless. Thus we can solve to connect all the rooms of a hotel to our system or to connect computers working on a public location.
We'll send you the access codes via email. We can send the codes in excel, csv formats and we can also provide you a MS ACCESS file so you can print them on Avery Business Cards easily.
You can choose to have 30 minutes cards or 1 hours, 90 minutes, 3 hour, 6 hours and 24 hours. Time starts from the moment of the cards' activation, no matter how long a user stays effectively connected with a card.
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