Installation Guide

Hotspot Setup Instructions for CradlePoint 3G/4G routers

Important note: This solution requires a Hotspot Operator Account at HotSpotSystem.com. You can create an Operator Account here. If you would like to see what features you will be able to use with our solutions, click here. If you already have an Operator Account, then read on...

Hotspot Setup Instructions for CradlePoint 3G/4G routers

1. Connect to your router`s SSID

2. Open a browser and go to 192.168.0.1 (router's IP address) you can check this (gateway/router) address if you right-click the wifi network and choose Status. You'll be also asked for the GUI password of the router, by default it's the same as the WPA password (last 8 digits of MAC address of router). If you cannot access the router then use the reset button to set it back to factory defaults. (Disconnect any devices that are connected physically to the CradlePoint, leave only the power cord connected to the router. With the router powered ON use a straightened paper clip to press and hold the Reset Button on the CradlePoint router for at least 45 seconds. Allow approximately 1 minute for the router to initialize and complete it’s boot up cycle before attempting to reconnect to the router. The router has been returned to the original factory configuration, so be sure to use the default password on WIFI and the GUI. (last 8 digits of MAC address on factory sticker on the router).

3. If there was a factory reset after loggin in you'll be asked to Modify your password for the router and to verify the your time zone. The latter is more important, please set it to (UTC) Greenwich. If you did not reset the router then go to System > Administration > System clock and set UTC / Greenwich . Uncheck Daylight Savings Time.

4.Go to STATUS > Internet > Connections and make sure you're connected to the internet with the router.

5.Go to NETWORKING > Local Networks > Local IP Networks > Configure Open Guest LAN by checking its checkbox and clicking Edit above. Click Ipv4 settings. Change the IP address to 192.168.182.1. , netmask should be 255.255.255.0 .IPv4 routing mode should be set to Hotspot.

6.Go back to NETWORKING > Local networks > Hotspot services > Hotspot mode > Choose RADIUS/UAM.

Then browse down on the page and click Load Partner Profile > choose HotspotSystem.com and click Load.

7. Then go down on the page to UAM settings / NAS / Gateway ID and enter your operatorusername_locationID (example: if your operator username is "cafehotspot" and this is your first location, enter "cafehotspot_1"). You also have to set the bandwidth limits right above to zero to get the speed limits you set in the Control Center for your packages applied correctly.

NOTE: In case you are installing multiple routers in the same location, you should use different NAS IDs. For the second routers you need to add '_wds_1' to the NAS Id, for the third router '_wds_2', etc. So for example if you want to install the second router in location 3, the NASID should be set to '3_wds_1'.

8.You can modify the Heartbeat settings if you want a more frequent feedback from your router. The initial setting is to get a life signal every 60 minutes.

Now click Save settings to apply all settings on the configuration page.

9. Go to NETWORKING > Local Networks > Wireless settings. Choose the Public*** named SSID by its checkbox then click Edit. Give it an SSID you want to use, then set its parameters according to the following, then click Save.

10. It is also possible to keep the splash pages and login pages separated OR use a Walled Garden URL. Please read this article.

11. Verify that you've set at least the Idle timeout and Session timeout settings in the Cradlepoint router to the same value that you set in the Control Center, else the router will overwrite those settings for the users against Radius servers. Bandwidth values are best set to zero to avoid conflicting with the Radius servers.

For Hotspot FREE SOCIAL locations: you need to add several domains/hosts to the allowed field in order to allow users to log in to there favorite social site. Please follow this article to add these domains/hosts to the whitelist.

Please log in to Control Center where you can manage your HotSpot locations, view transaction's details, change prices, etc.

Should you have any more questions or problems, please read our Knowledgebase or contact Help Desk.

Hotspot Free SMS

Authorize customers via their mobile phones, advertise your business by your Wi-Fi Start Page!

Authorize your Customers via their Mobile Phone Authorize your Customers via their Mobile Phone

Your hotspot can only be accessed by customers with a valid mobile number. Numbers can be used to track people in case of illegal activities in your hotspot or can be used in an SMS advertising campaign.

In some countries the law requires to identify and track users who use public internet channels. Examples are CALEA laws in the US, Directive 2006/24/EC in the European Union, and there can be country specific laws, like the Pisanu Law in Italy. Compliance with Telecommunication Laws is ensured this way.

Capture Additional Data Capture Additional Data

Capture additional data from your free users by forcing them to register an account. That way they can access the hotspot with a username and password they choose instead of an access code. Additional data can be captured, such as name or e-mail address. Up to 5 custom questions can also be captured, like room number or a feedback.

Stop Network Abuse Stop Network Abuse

Access can be restricted to one access code per phone number within a predefined time. That way you can avoid heavy usage by one user which can get your network overloaded. Restrict country code of mobile numbers so only local people can access your hotspot.

Individual users can also be blacklisted. You have full control over your hotspot users.

Add customers to your SMS campaign automatically Add customers to your SMS campaign automatically

By using the customer API and your favourite API enabled SMS provider, you can add phone numbers to your SMS campaign automatically. HotspotSystem also teamed up with Zapier so you can integrate the service with global SMS providers like Twilio without writing a single line of code! Check out our Zapier tutorial or the API documentation to learn more about integration possibilities.

12+
Fully featured out of the box

Cloud-based Control Center gives you the power to manage unlimited hotspot locations from a centralized interface. Check the number of transactions, sessions, user data, traffic consumption by user or locations. Get e-mail alerts when a router stop working.

Check out the Features of Hotspot Management

Supported Devices

We support many hardware and firmware which you can use to run the client software directly. It will communicate with our web, database and radius servers and handle redirection and authentication.

You can also use your existing hardware and network if you put a hotspot gateway device behind your network. This can also be a supported router or even a PC. In this case you don't need to change your existing configuration to make it compatible with out system, you only need to add one more device.

Check out whether your hardware is directly supported on our Supported Devices page
Your Own Branding

It is possible to remove all HotspotSystem.com related text and graphics from the Splash pages and replace it with your own branding. You can even use your own domain name so the service will look like as it is was your own. This option requires an extra one time setup fee.

Learn more about partnership opportunities

Hotspot Free Voucher

Limit accesses by distibuting printed Vouchers
(you can even tie the access codes to consumption).

Print or Export Vouchers Print or Export Vouchers

You can give a unique code to your customer which limits the usage as needed. Voucher codes can be generated and printed out from the Control Center using our tool which creates high quality PDF files. You can also export the codes in csv format and import them into the system of a hotel or cafe so you can print the codes onto the receipt. You can even use our API to generate voucher codes on the fly!

Print Voucher codes On-the-Fly
Print Voucher codes On-the-Fly

You can also use our Thermal Voucher Printer to print voucher codes on the fly! No computer is required to print out the code, as the printer is directly connected to the internet wirelessly and get a voucher code from our servers when you push the button. The printer is designed by our team and it's the first and only voucher thermal printer which can print out voucher codes on the fly from the Cloud!

Check out the Thermal Voucher Printer page for more info!

Stop Network Abuse Stop Network Abuse

Distribute vouchers to limit access to the internet. This way you can prevent neighbours from using your system unauthorized, thus making it much slower. You can also tie the access codes to consumption, give menus, orders etc. Voucher codes are unique, and they are valid only for a given period of time e.g. 1 hour. This way you can avoid having people ordering one coffee and then using your network all day long.

Capture Additional Data Capture Additional Data

Turn voucher codes into real users by forcing them to register an account. This way they can access the hotspot with a username and password they select instead of a strange code. Capture additional data like name, e-mail address, phone number. Up to 5 custom questions can also be captured like room number or any feedback you need.

SMS Verification SMS Verification

In some countries the law requires to have an identification from users. You can turn SMS Verification on, so customers  with valid voucher codes also need to authorize themselves via their mobile phone. You can also use their number for advertising purposes.

SMS Verification service for Vouchers is FREE, but only available with Pay As You Go purchases.

12+
Fully featured out of the box

Cloud-based Control Center gives you the power to manage unlimited hotspot locations from a centralized interface. Check the number of transactions, sessions, user data, traffic consumption by user or locations. Get e-mail alerts when a router stop working.

Check out the Features of Hotspot Management

Supported Devices

We support many hardware and firmware which you can use to run the client software directly. It will communicate with our web, database and radius servers and handle redirection and authentication.

You can also use your existing hardware and network if you put a hotspot gateway device behind your network. This can also be a supported router or even a PC. In this case you don't need to change your existing configuration to make it compatible with out system, you only need to add one more device.

Check out whether your hardware is directly supported on our Supported Devices page
Your Own Branding

It is possible to remove all HotspotSystem.com related text and graphics from the Splash pages and replace it with your own branding. You can even use your own domain name so the service will look like as it is was your own. This option requires an extra one time setup fee.

Learn more about partnership opportunities

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